Release Notes

September 2018

What's New

Search Improvements

Throughout the third quarter of 2018, we have released several important updates to KACE Cloud MDM, including:

The ability to import and distribute iOS profiles
Support for Apple's Volume Purchase Program including allocating app licenses to users and devices
Support for paid apps on Google's Managed Play Store including allocating app licenses to users
A new data center in Europe to support our European customers

For our final third quarter update, we are releasing a new improvement to our search capabilities. We maintained a design that is familiar and easy-to-use while making our search more comprehensive and powerful. With KACE Cloud MDM, all data is connected, so you can search for any user or device using any attribute of related data. What's new is our negative search filters that allow you to search for users and devices that don't meet specific criteria or have a particular attribute.

New Feature: Negative Search Filters

Here's how negative search filters work: Let's say you want to find all devices that don't have Microsoft Outlook installed. From the Devices tab, expand the Apps filter section, type 'Outlook' in the App Name field, then click the minus button to the right of the field, as shown in this example:

When you add the exclusionary attribute to the filter, the top filter bar will show a minus icon next to the attribute.

Click the x to clear an individual item in the list of active filters, or click Clear to clear all active filters.

Negative search filters can be used with almost any data element in the search bar, including date ranges for attributes like Last Inventory Request or Enrolled Date.

Known Issues

Role Management and SSO Configuration

If user role assignment is set to Automatic during SSO Configuration, a manual attempt to update an individual user's role via the Users > Edit User path may appear possible, but will be overwritten by the original SSO Configuration. To resolve, the configuration setting can be changed to Manual, which will then enable editing of individual user roles.

Android-Specific Considerations

Paid App Deployment to Multiple Devices with Same User

When deploying paid apps to devices, if an app is deployed to multiple devices with the same user, the license count that we show will be improperly decremented. Those licenses are still available and going to settings and clicking sync will update the licenses to their true count.

Gmail App

Android devices require the Gmail app to be installed in order to use the email account configurations.

Set and Clear Passcode Commands

The set and clear passcode functions are different in Android N and later. On versions prior to N, an administrator could set or clear the passcode as desired. On Android N and later, the passcode can only be set on devices that do not already have a passcode set, and passcodes cannot be cleared. The user interface does not currently warn users who are attempting to set or clear a passcode on Android N or later, but an error message will appear. Note that attempting to clear a passcode will also fail if there is a policy in place that requires use of a passcode to do so.

iOS-Specific Considerations

Factory Reset - Apple iOS iCloud Account Lock

When resetting an Apple iOS device back to factory defaults, the device will remain locked to the associated iCloud account. To prevent this from happening, before resetting the device, manually turn off the 'Find my phone' feature on the iPhone.

Additional Resources

Getting Started with KACE Cloud MDM

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